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Frequently Asked Questions

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  • Ambulance

    • How does the City of Walla Walla Fire/Ambulance department handle my privacy?

    • I don’t have insurance and I can’t pay the full amount of the bill; do you have a charitable plan?

    • I have insurance coverage, but it’s not with Medicare or Medicaid; will my ambulance bill be covered?

    • I have State Medicaid insurance, will they cover my bill?

    • Will Medicare cover my ambulance bill?

    • How do you bill out services?

    • What does my property taxes pay for, related to the Fire Department?

    • Why am I getting a bill? I thought the EMS levy covered ambulance transports?

  • Annexations

    • Will I have a voice in local government after annexation?

    • Where may development and building permits be obtained and where can one go with development questions?

    • How will development standards change following development?

    • Will building construction standards be different after annexation?

    • Will existing land uses be allowed to continue within annexed areas?

    • Will zoning change when my area is annexed?

    • How will annexation affect law enforcement and fire protection services?

    • What other services does the City offer?

    • What if our neighborhood wants a street light?

    • What about street maintenance and paving?

    • How is garbage service handled within newly annexed areas?

    • Will Emergency Medical Service (EMS) change?

    • There’s no water or sewer main in my block. How do I get sewer service?

    • What will happen to my auto & fire insurance ratings when I annex?

    • Will my utility bills have new charges when I annex?

    • Does the City have taxes I do not currently pay in unincorporated Walla Walla County?

    • Will fees for water or sewer service change when I annex?

    • Will my property still qualify for the various property tax reduction/exemption programs I currently rely on when I annex?

    • Will my property taxes go up or down when I annex?

    • Can I keep my animals in the City limits?

    • Will the City require me to hook up to the water and/or sewer system?

    • Is outdoor burning allowed?

  • Auto Pay

    • I am a renter, can I still sign up for the autopay program?

    • If I move, do I need to sign up for the autopay program at my new address?

    • What if I don’t have enough money in my account to pay the entire bill?

    • Once I am enrolled in autopay, how do I get out of the program?

    • How do I sign up?

    • How does autopay work?

  • Billing & Collection

    • I don’t have the money to pay, but I really need water. What happens if I just turn the water meter back on myself?

    • If my utility service is stopped, how and when can I get it started again?

    • If I put my payment in the drop box Tuesday night or if I pay Wednesday morning will my services be disconnected?

    • Will my utility services be turned off if I don’t pay the same day I receive the final notice?

    • How do I set up a new utility account?

    • I saw the delinquent notice message on my bill, but I don’t have money right now. What are my options?

    • If my bill becomes delinquent, what happens?

    • When is my utility bill due?

  • Business Licensing

    • Questions?

    • What if I conduct business within Walla Walla but do not have a physical office location within the city?

    • How does business licensing apply to existing businesses within the City of Walla Walla?

    • What is the cost of a City of Walla Walla Business License?

    • Why did the City of Walla Walla implement business licensing?

    • When did the City of Walla Walla decide on a business licensing and who does it apply to?

  • City Attorney/Courts/Tickets/Prosecutions

    • I need to speak to someone regarding child support or paternity issues; who do I call?

    • What is your fax number?

    • I am a victim and/or witness of a case; how do I check the status?

    • Who do I contact for Liquor Licenses?

    • I want to inquire about Annexations; who do I call?

    • I want to drop charges; who do I call?

    • I want to speak to the Walla Walla County Prosecutor’s Office.

    • I need the number of my probation officer.

    • I need to get an attorney or public defender for court; who do I call?

    • I have a subpoena to go to District Court and have questions.

    • I have been called to jury duty; where do I go?

    • I want to press/file charges. Who do I call?

    • I have a question about my landlord trying to kick me out. Who should I call?

    • Where do I go to court (District or Superior)?

  • City Council

    • Is it okay to attend a (public) city council meeting?

    • Who is “my” City Council representative?

    • Where does the City Council meet?

    • When does the City Council meet?

  • City, County or State

    • What is the Washington State University Extension office phone number?

    • What is the County Auditor Auto License phone number?

    • What is the County Health Department phone number?

    • What is the Walla Walla County Fairgrounds phone number?

    • What is the County Auditor/Elections phone number?

    • What is the County Commissioners' phone number?

    • What is the County Assessor's phone number?

  • Fire

    • Will I get a bill for calling 911 for a fire truck or ambulance?

    • Why do fire trucks respond with ambulances?

    • Why does the fire department test hydrants?

    • How do I request a copy of a fire report?

    • How do I schedule a station tour or fire demonstration?

    • Why do firefighters show up at my business for inspections?

    • How do I obtain a fire sprinkler, fire alarm, or kitchen hood extinguishing system permits?

    • What are the burning regulations for the City of Walla Walla?

  • Irrigation

    • How do I determine maximum flow for my calculations?

    • Do I need to purchase a permit?

    • Where do I get a permit?

    • Do I need to call for an inspection?

    • How do I know my design will pass inspection?

    • Is a backflow preventer always required?

    • I know what backflow preventer I need, but how do I install it?

    • Do I need to test my backflow preventer annually?

    • The City came out and inspected my irrigation system. Do I still need to have someone test the backflow preventer(s)?

    • How much does a backflow assembly test cost, who does it, and how do I know when I need to have it done?

    • What if I don’t want to have a backflow assembly installed or tested?

    • What if I don’t get my backflow assembly tested by the due date?

    • How do I determine the static pressure for my calculations?

  • Landfill

    • What are the hours at the Landfill?

    • Where do I dispose of my glass items?

    • Where do I dispose of my fluorescent bulbs?

    • Where is the Landfill?

    • Where do I drop off my sharps?

  • Parks & Recreation

    • Do I need/where do I get permits/permission to have an event/parade/etc?

  • Police

    • How do I get a concealed weapons permit?

    • What kinds of crimes keep me from getting a permit?

    • How do I claim or re-claim property that was taken by the police?

    • How do I find out about the incident or crime I reported?

    • What do I do if my bike is stolen?

    • Do I need a license to ride my bike in the City Limits? If so, how do I license my bike?

    • How many drinks can I have before I can drive?

    • If I have a domestic violence situation, where do I go and who do I call?

    • If someone violates my Order for Protection or Anti-Harassment Order, what do I do?

    • What's the difference between an anti-harassment order and a restraining order?

    • Where do I get a restraining order?

    • How do I pay my tickets if they aren't from this state?

    • How long after I move to the state of Washington before I need to get a valid Washington License Plate for my vehicle?

    • How long after I move to the state of Washington before I need to get a Washington Drivers License?

    • Where are the designated limited areas for two hour parking in the City of Walla Walla?

    • Where can I park in the City Limits legally if I am doing contract work for another company? Do I need a parking permit to park longer than 2 hours if I am doing work for another company?

    • Can I carry my weapon on my body if it is exposed without a permit?

    • Can I carry my gun in my car exposed?

    • Can I take my weapon across the state line to another state with my Washington concealed weapons permit, or do I have to get one for each state?

    • How old do I have to be to get a concealed weapons permit?

  • Recycling

    • How do I get recycling at my business?

    • What can I put in my curbside recycling container?

    • Who picks up my recycling?

    • Doesn’t the City make money from the recycling?

    • What if the value of recyclable commodities declines further?

    • Why does it matter if I put the wrong things in my container?

    • How much recyclable material does Walla Walla produce?

    • How can you help?

    • After I put recyclables in my container, what happens to it?

  • Rental Property Owners

    • Municipal code requires all utility accounts are to be held in the property owner’s name. Does that mean I have to pay the utility bill for my rental property each month?

    • Can I pay the water bill, but have the tenant billed for the sanitation service?

    • What if my tenant wants to request an extension to pay his/her utility bill?

    • What if I have a management company taking care of my properties?

    • When my tenant moves out, who notifies Customer Service?

    • If the bill is sent to the tenant, how will I know if the tenant is paying on time?

    • How do I arrange to have the monthly utility bill sent to the tenant?

  • Short-Term Rental

    • What if I own a Type 2 short-term rental?

    • What are Type 1 and Type 2 short-term rentals?

    • What did the City Council decide regarding non owner-occupied Type 2 short-term rentals?

    • How will the City enforce the ordinance?

    • How can I lose my Type 2 short-term permit and license?

    • What are the rules regarding nuisance complaints?

    • What if I sell my Type 2 short-term rental?

    • How will I keep my Type 2 short-term rental in good standing?

    • What will qualify Type 2 short-term rentals to be considered lawfully established and existing?

  • Solid Waste

    • What are the hours at the Landfill?

    • How do I get a smaller garbage can?

    • When will you pick up my garbage if a holiday falls on my pick up day?

    • Where do I dispose of my glass items?

    • Where do I dispose of my fluorescent bulbs?

    • Where is the Landfill?

    • Where do I drop off my sharps?

  • Stormwater

    • Why is a Stormwater Utility needed?

    • How are Stormwater fees calculated?

    • Why am I charged a Stormwater fee?

  • Streets

    • Who is responsible for shoveling snow from sidewalks?

    • How do I report a pothole?

    • How do I report a sanitary sewer backup?

    • How do I report a blocked creek culvert?

    • How do I report a plugged storm drain?

    • What is the current location of the leaf collection crew?

    • When does the City plow the roads?

    • How do I report icy intersections?

    • How do I report a traffic signal or sign issue?

    • How do I report a street light outage or malfunction?

  • Wastewater

    • How can I work for Jacobs?

    • How do I become a wastewater operator?

    • Can I empty my RV toilet at the wastewater plant?

    • What are the telephone numbers for information and emergencies?

    • Who do I call for septic tank information?

    • Who do I call to have my grease trap cleaned?

    • Can I get my water tested at the wastewater treatment plant?

    • How can I schedule a tour of the WWTP?

    • Who do I contact to hook up to the City Sewer?

    • Who should I call to pump my septic tank?

    • Who do I contact with an industrial pretreatment (IPP) question?

  • Water

    • Will wireless technology in water meters affect my health or privacy?

    • Will the smart water meters handle extreme weather?

    • Why does my water bill look different?

    • Where can I get more information about water meters?

    • When did smart water meter installation take place?

    • What is a "smart" water meter?

    • What happened with the old water meters and equipment?

    • What are the parts of the Municipal Code dealing with water meters?

    • How does the smart water meter system benefit customers?

    • How does the water meter system work?

    • Can I opt out of a smart meter upgrade?

    • Why was my water shut off?

    • How will the City's ability to provide water from the Mill Creek Watershed be impacted if it should become unavoidable that fire retardant is used within the Watershed?

    • What is the City's plan to provide water should there be fire in the Mill Creek Watershed?

    • My street has different colored paint marks on it – what does this mean?

    • How do I pay my water bill?

    • Why is there chlorine in my drinking water?

    • Why does my water look cloudy or milky?

    • Why is the pressure relief valve (PRV) on my hot water heater dripping?

    • Why am I experiencing low water pressure and flow at my faucet?

    • Does our drinking water contain Fluoride?

    • How safe is our drinking water?

    • Where does our drinking water come from?

    • Where do I order a temporary hydrant meter?