The City of Walla Walla Finance Department is converting to new utility billing software,
which we will begin using in May 2024.  Below is a Frequently Asked Questions (FAQ) document and a sample of what the new bills will look like. 

Please note the online payment portal will be down and customer service will not be processing payments during the conversion (May 1st- May 9th, 2024).

If you have additional questions please contact the Finance Department by calling 509-527-4423 or emailing ar@wallawallawa.gov.

Utility Billing Conversion FAQ

Utility Billing Conversion FAQ Spanish

New Utility Bill Layout Sample

NEW Online Account Instructions

NEW Quick Pay Instructions