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Public Works FAQs

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  • Billing & Collection

    • How do I set up a new utility account?

    • I don’t have the money to pay, but I really need water. What happens if I just turn the water meter back on myself?

    • I saw the delinquent notice message on my bill, but I don’t have money right now. What are my options?

    • If I put my payment in the drop box Tuesday night or if I pay Wednesday morning will my services be disconnected?

    • If my bill becomes delinquent, what happens?

    • If my utility service is stopped, how and when can I get it started again?

    • When is my utility bill due?

    • Will my utility services be turned off if I don’t pay the same day I receive the final notice?

  • Landfill

    • What are the hours at the Landfill?

    • Where do I dispose of my fluorescent bulbs?

    • Where do I dispose of my glass items?

    • Where do I drop off my sharps?

    • Where is the Landfill?

  • Recycling

    • After I put recyclables in my container, what happens to it?

    • Doesn’t the City make money from the recycling?

    • How can you help?

    • How do I get recycling at my business?

    • How much recyclable material does Walla Walla produce?

    • What can I put in my curbside recycling container?

    • What if the value of recyclable commodities declines further?

    • Who picks up my recycling?

    • Why does it matter if I put the wrong things in my container?

  • Solid Waste

    • How do I get a smaller garbage can?

    • What are the hours at the Landfill?

    • When will you pick up my garbage if a holiday falls on my pick up day?

    • Where do I dispose of my fluorescent bulbs?

    • Where do I dispose of my glass items?

    • Where do I drop off my sharps?

    • Where is the Landfill?

  • Stormwater

    • How are Stormwater fees calculated?

    • Why am I charged a Stormwater fee?

    • Why is a Stormwater Utility needed?

  • Streets

    • How do I report a blocked creek culvert?

    • How do I report a plugged storm drain?

    • How do I report a pothole?

    • How do I report a sanitary sewer backup?

    • How do I report a street light outage or malfunction?

    • How do I report a traffic signal or sign issue?

    • How do I report icy intersections?

    • What is the current location of the leaf collection crew?

    • When does the City plow the roads?

    • Who is responsible for shoveling snow from sidewalks?

  • Wastewater

    • Can I empty my RV toilet at the wastewater plant?

    • Can I get my water tested at the wastewater treatment plant?

    • How can I schedule a tour of the WWTP?

    • How can I work for Jacobs?

    • How do I become a wastewater operator?

    • What are the telephone numbers for information and emergencies?

    • Who do I call for septic tank information?

    • Who do I call to have my grease trap cleaned?

    • Who do I contact to hook up to the City Sewer?

    • Who do I contact with an industrial pretreatment (IPP) question?

    • Who should I call to pump my septic tank?

  • Water

    • Can I opt out of a smart meter upgrade?

    • Does our drinking water contain Fluoride?

    • How do I pay my water bill?

    • How does the smart water meter system benefit customers?

    • How does the water meter system work?

    • How safe is our drinking water?

    • How will the City's ability to provide water from the Mill Creek Watershed be impacted if it should become unavoidable that fire retardant is used within the Watershed?

    • My street has different colored paint marks on it – what does this mean?

    • What are the parts of the Municipal Code dealing with water meters?

    • What happened with the old water meters and equipment?

    • What is a "smart" water meter?

    • What is the City's plan to provide water should there be fire in the Mill Creek Watershed?

    • When did smart water meter installation take place?

    • Where can I get more information about water meters?

    • Where do I order a temporary hydrant meter?

    • Where does our drinking water come from?

    • Why am I experiencing low water pressure and flow at my faucet?

    • Why does my water bill look different?

    • Why does my water look cloudy or milky?

    • Why is the pressure relief valve (PRV) on my hot water heater dripping?

    • Why is there chlorine in my drinking water?

    • Why was my water shut off?

    • Will the smart water meters handle extreme weather?

    • Will wireless technology in water meters affect my health or privacy?